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Flexible support from Statess and our partners

Following implementation, we continue to focus on your success, progress and performance through the enablement of the supplier management software. This includes incremental, customised and fully-flexible support, training and a helpdesk. Importantly this covers procurement and business teams,

functional specialists, and suppliers; Statess is an enterprise-wide solution.

In addition, we can provide operational support, either on-site or as a managed service. This ranges from administration activities, to full coaching, on-boarding, reporting and governance activities.

Help when you need it

We will provide guidance to clarify the use and functionality of the supplier management software. We’ll support you to improve your overall experience.  

Focus on customer service

Post implementation of the supplier management software, we run regular monthly meetings to review performance and progress, covering topics from usage and adoption, through to SRM best practice. These sessions are run by our customer service team and are supported by an account manager who will be your escalation point and executive support.

Powerful community

You will be invited to regular knowledge-sharing user forums, providing the opportunity to network with other Statess users and supplier management experts.

 

Partner forum and SRM Summit

As part of our enablement phase we organise quarterly partner forums where all clients are invited for an afternoon event to discuss best practices and improvement opportunities. 

In addition the yearly SRM report launch event, as prepared by State of Flux, gives a thorough overview of industry best practice concerning supplier relationship management.

The journey to best-in-class SRM technology enablement

Technology is an important element of creating sustainable and scalable SRM programmes. Companies are at different stages of their evolution, influenced by the base they start from and the pace of change they are adopting.
 

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